TIMELINES (MONDAYS – FRIDAYS ONLY)
north central; benue, kogi, kwara, nasarawa, niger, plateau, fct.(5-10days)
north east; adamawa, bauchi, borno, gombe, taraba, yobe. (5-10 days)
north west; jigawa, kaduna, kano, katsina, kebbi, sokoto, zamfara. (5-10 days)
south south; akwa ibom, bayelsa, cross river, rivers, delta, edo. (3-5 days)
south west; ekiti, lagos, ogun, ondo, osun, oyo. (3-7days)
south east; anambra, imo, abia, enugwu, ebonyi. (3-5 days)
The above delivery timelines are for Orders placed before 2pm. Order placement after 2pm is +1 day added to the delivery timelines.
The timelines quoted are business days – Monday to Friday only, excluding weekends. They vary depending on the delivery option chosen
- Pickup Stations:Â Delivery time starts from the day you place your order to when you receive the first SMS to pick up your order from our pickup station. Ensure you pickup your item within 5 days, otherwise it will be cancelled.
- check your timeline to know when it will reach your destination
Yemass does not give 100% guarantee that your item will reach its destination within the estimated period of time. This is because of unforseen circumstances like traffic delay, custom delay, holiday, etc. We will not compensate for delay of deliver which is beyong our control. Do not ship if you have limited days to meet deadline.
RETURNING AN ITEM
You can initiate a return within 5 days, if you receive a wrong, damaged, defective or counterfeit item.
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging, otherwise, your return will be invalid.
FREQUENTLY ASKED QUESTIONS
How long will it take to return an item and get my refund?
Please see our timelines for full information.
Once I initiate a return, what happens next?
If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days.
If you initially picked-up your package from one of our stations or chose to drop-off at one, please take the items you wish to return to a pick-up station near you.
Can I return my item after the stated returns timeline?
You will not be able to return Yemass shop items after 15 days and other eligible items after 7 days but if it is faulty, it may be covered under warranty. For more information on our warranty policy please click here
My return has been collected for a while, but still no news, what should I do?
We apologize for this. Please contact us using the form provided.
Yemass tells me they have done a bank transfer but I have not received the money, what should I do?
It takes 2-5 business days for the money to reflect in your account. PleaseÂ contact us through mailÂ if you still havenâ€™t received your refund after this time. Go toÂ refund policyÂ for more details.
How do I track my return status?
We will keep you updated by email and SMS about the status of your return. You may also wish to look at our timelines.
If you have any question please complete the customer contact form here.
Do I have to return all products in my order?
No, you do not have to return your entire order. You can return your choice of selected items.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
Do I have to pay for shipping charges when I return a product?
There are no charges for shipping a product back to Yemass.
Can I Replace or Exchange an item rather than a refund?
At the moment, Yemass does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.